Dear customers,  

 

you can make a complaint, if you have a problem with goods or services you purchased online, 

you can use this platform to make a complaint and have it resolved by an independent dispute resolution body.       

 

 

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.